DISGUSTED DISCOVERY CLIENT

Good Day

I would like to share my bad experience with Discovery Insure. I logged a claim 4 months again & to this day i have not been assisted. Claim was approved for a Independent Panel Beater to fix my car whilst i requested for Mercedes Sandton to take over the vehicle & handle damages as they have handled an incident before & process was seemless, but this was declined after having complained before about this panel beater & the bad service I've experienced there. with this latest claim i've had to follow up & got taken from pillar to post without clarity on the whereabouts of the parts for my car. Mercedes New Vaal kept saying they're in Germany & not in SA yet. I've continuously communicated feedback to Discovery in order for them to at least find out on my hehalf what the hold up is about. Again they just keep sending emails & emailing me back what i already know without thorough investigation on the whereabouts of parts or whats the hold up. They has debited me meanwhile i have been greatly inconvenienced & sitting with a damaged car that is not being attended to. I demanded I be re-imbursed but with no luck nor an an apology wrt this delay. I've expressed my disgust with the poor service with both parties. I would never refer anyone to Discovery as they service continues to fail me even after reaching out for help. I'm high;ly dissapointed that now one in such a Corporate could come to my aid.