Disgusted at the poor level of service.

I was assigned a specialist consultant Nompumelelo Siningwa for my claim, she has never (not even once) bothered to reach out to me to update me on the progress of my claim. I am the one who has to keep on calling and being put on hold for lengthy periods (which she is always unavailable to take my calls and never bothers to return my calls either) and when the other people who know nothing about my claim try to help (coz she's unavailable) it's always a matter that I must email documents (which I have already emailed multiple times) and then the matter will be sorted. But it's never the case, my vehicle is still at the pound waiting for this Nompumelo to send the documents (which I have emailed multiple times) for the car to be released for upliftment.

I was with Outsurance and moved to Discovery Insure, and this is the worst service I have ever received by far.