Disgusted at the Lack of Urgency and Integrity

<p>In December 2016, I requested Discovery Insure to remove a cell phone off my insurance becuase i was getting cheaper insurance with Vodacom Insure for my cell phone. The Phone was removed for the 1st month and then due to a "system" issue, the phone was put back on the policy without my knowledge. As I reveiwed my policy of recent, I then realised that the cell phone in question was still on the policy. I then call the Discovery call centre to advise Discovery of the issue and the agent did acknowledge the phone was still on the policy and also acknowleged the request for removal of the Cell Phone on the policy in December of 2016. The policy has since been rectified but i will not hold my breath. Now I am requesting a refund for the last 2 weeks and i have been told due to system issue, the refund is not possible. You did the same thing to me for 2 years with the personal computer as well, you had the computer loaded as a single item yet this could have been covered under household contents. If this issue is not resolved by the today, i will be moving my porfoilo to another service provider and i will take this to the Insurance Ombudsman.</p>