Disgusted at Discovery

Discovery Insure The biggest *****’s around ,They will make sure to always take your premiums but when you have a claim will try to find every excuse not to pay your full claim?I had a flood related claim in November last year,It took them over a month to firstly pay any attention to my claim,I had a list of items which were damaged due to water,Some of these items were vehicle electrical spares and other items were equipment,The electrical spares were collected from my premises and the equipment was inspected a month later and I was later told these items were not water damaged as they were not wet,Obviously they are not wet it took you over a month to get your unqualified and so called engineers to assess my items,The craziest part of this all was my items were inspected by so called engineers who have no idea at all what they are saying,Totally illiterate to the highest level,Well obviously you don’t have qualified people doing your assessments,At my own expense I have hired external companies to inspect the vehicle electrical components they have done inspections on these items and the reports state clearly the items are water damaged,I then got other companies to come out to my premises to access my equipment again it is evident the equipment is water damaged,I then forwarded those reports to Discovery to prove to them indeed my items are water damaged,They excuse is these independent companies are not on they panel,The funniest of my experience so far is the Engineer they hired to assess my items,A car component was water damaged,He’s report says the component is missing *****s,In actual fact the bolts which are missing is the bracket you bolts on to mount the device to the vehicle,My advice to anyone out their cancel your insurance and any association with Discovery,If they Do not pay your full insurance claim what makes you think they will pay all your medical bills or even your life cover?I mean if I had a life cover with them surely I will not be able to type out this complaint and my family will be the ones suffering,I will be cancelling my entire portfolio with this company as they are *********** and I really feel they are ******,I even requested the accessor as well as they so called engineer to come over to my premises with management from discovery to go through everything together and to have a meeting with external companies so I can prove to them evidently they reports are incorrect,They excuse is due to Covid19 that will not be possible,The other excuse for the delay in paying any attention to my claim and the cause of the delay in November was Covid19. We have insurance to assist us in a time of disaster not to take advantage of us.Disgusted!!!!!!!!!