Disgusted and appalled

After numerous attempts trying to get answers from Management and everytime my calls get cut off when requesting to speak to management. This is now 2 months and still no results. The service that I have been given is appalling and I want answers within 24hours or I will have to take further legal steps.

Gordon who was assigned to my case never returns my calls and I have had deon coming to re access my car and even he advised the dash cannot be repaired but yet discovery insists repair.

What more do I have to do to get my car sorted? When is discovery going to step up and take responsibility. Discovery is quick to take my premium every month but not to finalise my claim.

After being with discovery for 5 years + I have never defolted on payments and now with my first claim this is the service I recieve.

I am giving 24hours to reply and resolve or I will have to take matters further.