AJ
Abdul J

1 reviews | Active since Jan 2015

20 Sept 2016, 09:28

Disgruntled ...never choose Discovery

<p> </p> <p> </p> <p>My car was at Dals Goodwood for repairs. Upon collecting my vehicle I was assured the head light, that was fogged up at the time, would clear. I returned to notify them of my front had light that is faulty. They agreed and said they will call me to have it replaced. That was more than 4 weeks ago and to date I have had no feedback. The only time I get an immediate response is when I resort to publicly make my complain heard via this platfrom, which is frustrating.</p> <p>I have had to pay an excess pf R3500+- for this type of downright appaling service. I want my headlight and the glitches seen to and I want a car similar to what I am driving with no company branding. I will go public with this on social media. </p>

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Replies (3)
Discovery Insure
Discovery Insure's reply20 Sept 2016, 14:42
Official

Dear Abdul

Thanks for speaking to us about the above mentioned concern.

We are following up with the repairer, we'll be in touch with feedback tomorrow.

Regards

Thabani

AJ
Abdul J's update28 Sept 2016, 10:21
Reviewer Update

Now, besides 4 weeks since I have received a call from you, another week has passed. My next move is go all over social media with this. This is pathetic and unaccepatable. I pay almost R1000pm for this disgusting service from a so called reputable organisation.

Discovery Insure
Discovery Insure's reply28 Sept 2016, 11:03
Official

Dear Abdul

We've made contact, regrettably our efforts have not been successful.

We'll contact you again today in an effort to resolve this matter.

Regards

Thabani