Disgraceful Service from Discovery Insure - 3rd Party Claim

A client of Discovery Insure rear ended my vehicle at a traffic light in May. The party admitted to being the cause, was very apologetic and was very swift to contact the police and her insurer.

However, there has been nothing professional or fair about the process from the insurer. They have not responded to any of my queries directly, simply saying they believe that their decision is fair. They have shown no evidence of where the figures were obtained and the qoffer not only is not based on the correct figures, it does not cover the damage, despite the damage being 100% the other persons fault.

With regard to correspondence, I have had to repeatedly request a response to my emails and the number advertised as a contact for the person making the final decision, supposedly the head of legal, is invalid, meaning telephone contact is apprarently prohibited.

The offer is not fair or reasonable and the service has been nothing short of diabolical.

I will be taking the matter further both legally and with the Ombudsman as it seems they really are not interested. It seems such a large company is not particularly interested in, for what must be, a very small claim for them. They have not proffered a single apology for their lack of communication nor am I yet to receive any explanation of their assessment - zero, other than that is what it is because that's how we do it.

Complaint against: KWENA PEU - HEAD OF LEGAL DISCOVERY INSURE NONKULULEKO KOLANISI - LEGAL LIABILITIES ADVISOR