Disgraceful Service

On 24 March 2018 I submitted an online windscreen claim due to a crack on the windscreen that was caused by an unknown third party vehicle on the N1 High way in Johannesburg. I then received an e-mail notification stating that my cliaim has been authorized, albeit no details of the appointment of the service provider.

I waited for days hoping that I will receive a call from either insurance company or service provider to arrange for replacement. NOTHING HAPPENED.

During end April, I called in, to find out what is going on, to be told that I MUST CONTACT A certain service provider called Auto Boys. At this stage I was still being reasonable even though the consultant did not bother explaining why there was a delay and even apologetic about like it is my problem. I AM NOT A CLAMS HANDLER. I did call the service provider, using my own resources to do that. I was told that they did not receive any claim whatsoever but the will arrange for a mobile replacement to come to my work for replacement. I WAITED AND NOTHING HAPPENED.

Today I called in again, and once again I was greeted by a very disgraceful service from your agent, who then told me the same story about Auto Boys. No explanation why the delay. She kept me on hold for 30 minutes and I ended dropping the phone. SHE NEVER BOTHERED TO CALL BACK DESPITE HAVING MY DETAILS. Some woman from Auto Boys called me to tell me that the CLAIM IS ONLY AUTHORISED TODAY by Nompumelelo and they do not have details of the claim. She wanted me to go through the process again. What NONSENSE IS THIS.

CAN SOMEONE SORT THIS MESS OUT