Disgraceful lack of response or corrective action.

Reported smash and grab on Thursday 14 September at about 08h35. Immediate SMS with claim number. Total downhill from there. The motor Claims Consultant Tshegofatso Madibo never once followed up. I had to follow up with AutoBoys myself who were not appraised of my situation and had not acted accordingly. When I voiced my disappointment the attitude was not what I would have expected. I then emailed Tshego, got no response. Called in and spoke to her colleague Claudia who offered to assist but sadly I did nto receive the expected outcome. in a nutshell, I made arrangements directly to have my window replaced and paid for it. I have not had closure to this part of my claim and have had to repeatedly contact an agent Kholofelo Sengani who processed my claim for a theft spectacularly, with awesome attitude, to intervene and assist but even her emails to Thsego have not helped me resolve this matter. Sadly this lets down all the awesome team members who strive for and deliver service excellence. I hope to have someone who gives a damn get back to me on this soonest.