DISGRACE TO OUR COUNTRY FOR A SERVICE PROVIDER!

I logged my complain as the 3rd party with discovery 1 August 2022 and still not finalized. The consultant that's supposedly assigned to assist me with my claim is unresponsive for weeks. I have been trying to connect her several times via emails, she's not responding, also been phoning discovery which is another story, you need to hold multiple times and explain the same story over and over, just to find out the agent is unavailable at the moment, when I leave a message for her to get back to me, just to give me an update, N O T H I N G!!!! The holder also got involved trying to sort-out the matter only to find out Discovery is not telling us two different stories!!!! Discovery insurance is THE WORST!!!!!!!!!!!!!!!