Discussed in the service from Discovery Insured

My car was in an accident on the 15th of December which is a bad time of the year. The problem is that during December I received two text messages stating that my car is being assess. My wife contacted Discovery Insure a few times ( Natasha Ellappa-gounden was the contact person at Discovery to find out the progress of the claim. Each time the same story. Each time receiving an text message.<br> <br> 15 January I received an text stating that the car is was assessed and authorized for repairs. What Happened between 15 December and 15 January. Super Body Repairs only received the authorization on 16 January 2015. They only then ordered the parts for the car and I received the text Yesterday that stating that the parts have arrived. Today is the 30th of January which Means I have been with out a car for 45 days. <br> <br> When my wife asked Discovery the reason the claim was only authorized in January the following response was given: \Net assess confirmed that they failed to send the release note."From Simone Rowland.<br> <br> I pay a lot of money each month and this is the service I get.<br> <br> I would like feedback on this ASAP and I would like to know How the problem is going to be solved"""