Discriminative claim practices

Been with discovery for 3 years now. Never had a single vehicle claim nor have I ever complained about the fuel rewards system when it was still partnered with BP. At 25 my premiums are touching 2000 per month which includes just one portable item. My laptop, which was ****** on the 26th of January this year. Nonetheless I put the claim in, followed the necessary motions and, having worked in insurance myself, expecting the matter to be resolved normally.

I was contacted by someone in claims at the end of a rough weekend ( admittedly still partially inebriated, as one does when they have the sole storage of sentimental Files ******) I was never told the call was recorded and I gave a brief encounter of the interaction expecting to give am accurate statement later when they called back, then went straight back to sleep. Since then I have had the claim denied without that official statement being made, been hung up on by the consultant whilst I explained the situation with a paining hangover and unable to contact them again, since that day I have never spoke to the person who handles my claim. Only the assessor ( fancy word for private investigator) who asked me for various witnesses and accounts for 'the incident' which they have decided to zero in on besides me highlighting the fact that it could have been a potential scenario, and besides me providing every bit of info. They have requested, and their own failure in contacting the witness, whom since has also. Expressed their frustration own frustrations in how this is inconveniencing them now request me to go even further out of my way for this claim. I WILL NOT be paying for any costs related to the claim and these practices are nothing short of **************, having spoken to people in the industry themselves they agree that Discovery insure have gone way too far in the name of greed and not wanting to pay out something that isn't even ten percent of the value of the vehicle that I've insured with them over the years nor the sum total of a year's worth of premiums that they will lose should I take my business elsewhere.

Very disappointed as it approaches the month mark