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1 reviews | Active since Nov 2016

17 Nov 2016, 13:20

Discovey Insure Service Providers failures.

<p>Discovery Insure, you pay a premium for the cover but when their service providers do not finish the repairs to your house then you have to pay your own service providers to complete the job. Discovery Insure just do nothing as they are getting their monthly premium. This is where I start looking else where.</p>

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Replies (6)
Discovery Insure
Discovery Insure's reply17 Nov 2016, 14:51
Official

Dear Mark

We apologize for the unpleasant experience, we'd like to resolve this matter as soon as possible.

We are following up with our claims team and we'll provide you with feedback before close of business today.

Regards

Thabani

's update17 Nov 2016, 15:28
Reviewer Update

Deja Vu. This is the same response I got approx 2 weeks ago.

's update17 Nov 2016, 18:50
Reviewer Update

Thanks Discovery Insure for your feedback by close of business today ,NOT. I think Discovery is more concerend with thier investors returns and dividends than their clients.

's update25 Nov 2016, 05:55
Reviewer Update

Still waiting for Discovery Insure to get back to me. 24 hours response from the 17th November 2016.

Discovery Insure
Discovery Insure's reply25 Nov 2016, 07:28
Official

Dear Mark

We're sorry about the frustration, it's not intended. Our claims consultant contacted your wife, couldn't get hold of her and left a message.

We will however request that our claims team contacts you instead. This will be today.

Regards

Thabani

's update30 Nov 2016, 12:07
Reviewer Update

Discovery paid me out for the incomplete work that the service provider failed to complete. Thank you.