Discovery.....you can do better!!!

Discovery.....you can do better!!!

Since replacing a vehicle on my policy the Vitality Drive portion of the Discovery app is not synchronising with the daily drive activity. The new vehicle was fitted with a standalone tracker (Same as the previous vehicle) but there is no information showing on the app.

I have already had several engagements with Discovery on the issue however it does not seem as if anybody is taking ownership of the issue. The first agent confirmed that the information is pulling through to the server and that the activity was uploaded but he directed me tom submit screenshots. In my opinion he should have followed up to ensure that the issue is resolved by the first responder. The second team that I had to contact (***) requested screenshots of the app. A day later they requested information related to the app version and type of cellphone etc but this shows me that the two departments I dealt with was not speaking to each other!!!! Frustrating.

After no resolution I called back again today (25 July 2022) only for the call to be dropped after the agent placed me on hold. I allowed him suffecient time to call me back as I was not in the mood anylonger to have to explain the whole story again but seeing as that was not something that Discovery Insure trained their staff on I decided to see if I would get better assistance if I used the HelloPeter site to get a response from Discovery!

Due to the activity not being shown on the mobile app we cannot track our driving which cause the weekly goals not to be met. Please provide us with the weekly goals that was missed.

You can do better. Instead of sending me from pillar to post somebody should take accountability anf ownership of client issues. This is why you are loosing clients!!!