Discovery's Vitality drive is the worst rewards programme out there

A friend visiting used my car on 30/10/2022. I only saw two days later that 10 points were deducted for that day as my cell phone was with me and obviously not in the car with the driver. I do not agree that I should be penalized for someone else's driving!!! I first tried to mark the trip as Passenger, but that option was greyed out for those two trips on the day. I then tried to send e-mail (no longer working), then WhatsApp a couple of times (lady told me she does not know the Vitality Drive product and can't assist), then probably four or more times through the Discovery website chat (where people just don't bother to chat after they connect and the chat gets closed due to inactivity or they just told me you can no longer mark a trip as passenger even though I saw that the option was still available for my other trips). Really bad service, no solutioning and VERY frustrating programme where you get penalized for other people's driving or in this case, for someone using my car. I have raised this issue with Discovery before, but they obviously just don't care as nothing changed!!!!!