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annie.ihlenfeldt annie.ihlenfeldt
1 reviews | Active since Oct 2016
04 Dec 2023, 01:57
discovery's reluctance to assist insured clients
What a very shocking experience! everytime i have an insurance claim the discovery call centre tells me that i have to sort out my own emergency. Not only am i paying creme de la creme for the purple plan which should give me VIP benefits. i have to keep on doing the work that they are required to do for free!!
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annie.ihlenfeldt annie.ihlenfeldt's updateReviewer Update
04 Dec 2023, 02:06Oh and the delightful call centre agent that tells me that discovery cannot assist me and i must sort out my own problems are the most delightful Sibongile. Regards
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annie.ihlenfeldt annie.ihlenfeldt's update04 Dec 2023, 02:06
Reviewer Update
Oh and the delightful call centre agent that tells me that discovery cannot assist me and i must sort out my own problems are the most delightful Sibongile. Regards
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annie.ihlenfeldt annie.ihlenfeldt's updateReviewer Update
04 Dec 2023, 20:09Once again a telephone call… no further… my power still tripping… and all my food rotten.. why have you not addressed this? I am supposed to be a purple client with added benefits. This is a racial ************** agenda!
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annie.ihlenfeldt annie.ihlenfeldt's update04 Dec 2023, 20:09
Reviewer Update
Once again a telephone call… no further… my power still tripping… and all my food rotten.. why have you not addressed this? I am supposed to be a purple client with added benefits. This is a racial ************** agenda!
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annie.ihlenfeldt annie.ihlenfeldt's updateReviewer Update
05 Dec 2023, 00:42It is now 00:39 am in the morning. The contractor once again was here to isolate the problem before load shedding. now, after loadshedding, i am still sitting with the same problem as i started with. i called the emergency department and they said to me either sort it out yourself or call tomorrow morning and speak to claims. i have on the recording that i did mention that even my security system is not on anymore and they left me unassisted, my home exposed and my assets damaged.
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annie.ihlenfeldt annie.ihlenfeldt's update05 Dec 2023, 00:42
Reviewer Update
It is now 00:39 am in the morning. The contractor once again was here to isolate the problem before load shedding. now, after loadshedding, i am still sitting with the same problem as i started with. i called the emergency department and they said to me either sort it out yourself or call tomorrow morning and speak to claims. i have on the recording that i did mention that even my security system is not on anymore and they left me unassisted, my home exposed and my assets damaged.
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annie.ihlenfeldt annie.ihlenfeldt's updateReviewer Update
07 Dec 2023, 12:36It is now Thurday 12:34 pm. I have no food in my freezer and no foor in my fridge. i have purple plan to cover all these things and no one has contacted me. how is that for executive treatment
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annie.ihlenfeldt annie.ihlenfeldt's update07 Dec 2023, 12:36
Reviewer Update
It is now Thurday 12:34 pm. I have no food in my freezer and no foor in my fridge. i have purple plan to cover all these things and no one has contacted me. how is that for executive treatment
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annie.ihlenfeldt annie.ihlenfeldt's updateReviewer Update
11 Dec 2023, 12:37it is now Monday 11/12/2023. I have had no food for a week. claim that is meant to be paid out effortlessly and very quick not been done and everytime i call into the purple department just another excuse. take this as MY FINAL DEMAND FOR SERVICE. I will be lodging a complaint at FSP and with consumer protection as i am not getting the service that i pay for. i pay for additional service delivery and that is also not happening. i also have the report that the electrician from the discovery insurance board commited ******* connections and will be sending a lawyers letter demanding service and settlement. now you can deal with the regulators and legal professions for not taking me seriously!
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annie.ihlenfeldt annie.ihlenfeldt's update11 Dec 2023, 12:37
Reviewer Update
it is now Monday 11/12/2023. I have had no food for a week. claim that is meant to be paid out effortlessly and very quick not been done and everytime i call into the purple department just another excuse. take this as MY FINAL DEMAND FOR SERVICE. I will be lodging a complaint at FSP and with consumer protection as i am not getting the service that i pay for. i pay for additional service delivery and that is also not happening. i also have the report that the electrician from the discovery insurance board commited ******* connections and will be sending a lawyers letter demanding service and settlement. now you can deal with the regulators and legal professions for not taking me seriously!