JH
Jeff H
1 reviews | Active since Sept 2024
08 Sept 2026, 12:06
Discovery's client relationships are departmentalised - no holistic view
Been trying to do building insurance with Discovery for 2 weeks now - they have no record of the quotation. When I ask for a manager to phone me back I get no response. I have also been getting unsolicited calls from Discovery and their authorised 3rd parties trying to sell me products I already have - these numbers I have blocked. (My marketing preferences are set to no telephone contact) Today I find out that they can't phone me because I have blocked their calls - they do telemarketing and client contact from the same number. Bizarre way to do business?
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Replies (3)
Discovery Insure's replyOfficial
08 Sept 2026, 12:31Hi Jeff
Thank you for reaching out to us and for taking the time to discuss your concerns with us. We genuinely appreciate your patience as we work through these issues.
We apologize for the frustration you've experienced while trying to obtain building insurance, as well as the inconvenience caused by the unsolicited calls from Discovery and our authorized third parties. We recognize how this has been a confusing and troubling experience for you, especially with the marketing preferences you’ve already set.
We want to reassure you that our team is currently investigating the unsolicited calls you've been receiving, and we aim to address this matter swiftly. Feedback regarding the situation will be provided to you as soon as we have more information.
Regards
Discovery Insure
Thank you for reaching out to us and for taking the time to discuss your concerns with us. We genuinely appreciate your patience as we work through these issues.
We apologize for the frustration you've experienced while trying to obtain building insurance, as well as the inconvenience caused by the unsolicited calls from Discovery and our authorized third parties. We recognize how this has been a confusing and troubling experience for you, especially with the marketing preferences you’ve already set.
We want to reassure you that our team is currently investigating the unsolicited calls you've been receiving, and we aim to address this matter swiftly. Feedback regarding the situation will be provided to you as soon as we have more information.
Regards
Discovery Insure
Discovery Insure's reply08 Sept 2026, 12:31
Official
Hi Jeff
Thank you for reaching out to us and for taking the time to discuss your concerns with us. We genuinely appreciate your patience as we work through these issues.
We apologize for the frustration you've experienced while trying to obtain building insurance, as well as the inconvenience caused by the unsolicited calls from Discovery and our authorized third parties. We recognize how this has been a confusing and troubling experience for you, especially with the marketing preferences you’ve already set.
We want to reassure you that our team is currently investigating the unsolicited calls you've been receiving, and we aim to address this matter swiftly. Feedback regarding the situation will be provided to you as soon as we have more information.
Regards
Discovery Insure
Thank you for reaching out to us and for taking the time to discuss your concerns with us. We genuinely appreciate your patience as we work through these issues.
We apologize for the frustration you've experienced while trying to obtain building insurance, as well as the inconvenience caused by the unsolicited calls from Discovery and our authorized third parties. We recognize how this has been a confusing and troubling experience for you, especially with the marketing preferences you’ve already set.
We want to reassure you that our team is currently investigating the unsolicited calls you've been receiving, and we aim to address this matter swiftly. Feedback regarding the situation will be provided to you as soon as we have more information.
Regards
Discovery Insure
Discovery Insure's replyOfficial
08 Sept 2026, 13:01Hi Jeff
Thank you for reaching out and sharing your concerns with us. We apologize for the difficulties you have faced in obtaining your building insurance quotation and for the lack of responsiveness from our team. Your experience is important to us, and we appreciate your patience.
We have investigated the matter regarding the unsolicited calls you have been receiving. Please note that, at times, third parties using our name may attempt to sell products, which can lead to confusion. We recommend restricting those numbers for added peace of mind, as this appears to be the case in your situation.
To further reduce unsolicited telemarketing calls, we suggest registering with the Direct Marketing Association of South Africa (DMASA). Here are their contact details:
Website: www.dmasa.org
Phone: ***
Email: ***
You may register on the national opt-out database at National Opt-Out Link.
We are sorry for any frustration this has caused and hope the provided resources are helpful in resolving these issues. We are committed to ensuring a better experience for you moving forward.
Regards
Discovery Insure
Thank you for reaching out and sharing your concerns with us. We apologize for the difficulties you have faced in obtaining your building insurance quotation and for the lack of responsiveness from our team. Your experience is important to us, and we appreciate your patience.
We have investigated the matter regarding the unsolicited calls you have been receiving. Please note that, at times, third parties using our name may attempt to sell products, which can lead to confusion. We recommend restricting those numbers for added peace of mind, as this appears to be the case in your situation.
To further reduce unsolicited telemarketing calls, we suggest registering with the Direct Marketing Association of South Africa (DMASA). Here are their contact details:
Website: www.dmasa.org
Phone: ***
Email: ***
You may register on the national opt-out database at National Opt-Out Link.
We are sorry for any frustration this has caused and hope the provided resources are helpful in resolving these issues. We are committed to ensuring a better experience for you moving forward.
Regards
Discovery Insure
Discovery Insure's reply08 Sept 2026, 13:01
Official
Hi Jeff
Thank you for reaching out and sharing your concerns with us. We apologize for the difficulties you have faced in obtaining your building insurance quotation and for the lack of responsiveness from our team. Your experience is important to us, and we appreciate your patience.
We have investigated the matter regarding the unsolicited calls you have been receiving. Please note that, at times, third parties using our name may attempt to sell products, which can lead to confusion. We recommend restricting those numbers for added peace of mind, as this appears to be the case in your situation.
To further reduce unsolicited telemarketing calls, we suggest registering with the Direct Marketing Association of South Africa (DMASA). Here are their contact details:
Website: www.dmasa.org
Phone: ***
Email: ***
You may register on the national opt-out database at National Opt-Out Link.
We are sorry for any frustration this has caused and hope the provided resources are helpful in resolving these issues. We are committed to ensuring a better experience for you moving forward.
Regards
Discovery Insure
Thank you for reaching out and sharing your concerns with us. We apologize for the difficulties you have faced in obtaining your building insurance quotation and for the lack of responsiveness from our team. Your experience is important to us, and we appreciate your patience.
We have investigated the matter regarding the unsolicited calls you have been receiving. Please note that, at times, third parties using our name may attempt to sell products, which can lead to confusion. We recommend restricting those numbers for added peace of mind, as this appears to be the case in your situation.
To further reduce unsolicited telemarketing calls, we suggest registering with the Direct Marketing Association of South Africa (DMASA). Here are their contact details:
Website: www.dmasa.org
Phone: ***
Email: ***
You may register on the national opt-out database at National Opt-Out Link.
We are sorry for any frustration this has caused and hope the provided resources are helpful in resolving these issues. We are committed to ensuring a better experience for you moving forward.
Regards
Discovery Insure
JH
Jeff H's updateReviewer Update
08 Sept 2026, 14:27I am already opted out on all channels with the DMA - this means you are not deduping against the DMA database nor your own opt database before doing outbound calls?
JH
Jeff H's update08 Sept 2026, 14:27
Reviewer Update
I am already opted out on all channels with the DMA - this means you are not deduping against the DMA database nor your own opt database before doing outbound calls?