#DiscoveryDidGood #ZunaidJoseph

A car breakdown is always the worst thing – it always happens with the worst possible timing.

This was the case for me on the 06th December 2021 (Monday), when I had a break down along the N12, 46km out of Kimberley (Northern Cape). With a wailing toddler at the back, 500km from home, I was starting to get desperate when I called the Discovery Insure Emergency Services Department – to be connected to Zunaid Joseph. Now, this young professional just knows how to calm nervous parents/anxious drivers stuck on the roadside. With passing trucks and the crying toddler making our conversation difficult, he stayed cordial and patient throughout the call and he was very calming and kind to me. I think I even managed to crack a bad joke, at which he laughed.

I am so impressed with the level of professionalism and the human touch that this young professional bestowed upon me and my 5-year-old toddler in our hour of desperation. What he did was above and beyond, no doubt – for that I commend this young fella. I got a service and more – and I am happy to have chosen Discovery Insure as my vehicle insurer of choice.