#DiscoveryDidGood

#DiscoveryDidGood Emercency Service

Words can't express how great full I am for Discovery Insure and Moses Malinga.

I just sat down, busy logging into my PC at work when i got a call from Discovery insure. A call that could define what was promise to me when i join the discovery over a year ago.

To be honest i got more then what i expected from Discovery.

Moses explain to me my wife car impact sensor went off and that her vehicle was stationary in the middle of the road and he tried phoning her and she is not responding to his calls, my heart immediately shrink and i couldn't comprehend what his was telling me because of the shock.

He tried his best to calm me down, and what i like i about this service he could exactly tell me where the accident happen. I told him I'm going to the scene and i will also try calling my wife, he told me in the meantime he will dispatch towing service to see what is going on at the scene that they can give us more information on the scene.

It was morning traffic and it took me sometime to get to the scene, but Moses didn't sit back he made his job to reassure me and kept phoning me for any updates.

Eventually when i arrive at the scene i was just relief to see my wife was OK, just a little shaken up from shock.

ER Towing service told me when i got at the scene Discovery informed them about the accident and they help my wife to take photos of the driver and vehicle that drove into my wife.

And basically i felt like a bystander because they had everything under control, in this chaotic morning for me.

Moses phone me back at explained what was going to happen, and he also offered trauma counselling for my wife, which i thought was just amazing.

He told me that we needed to go to the nearest police station to report the accident with in 24 hours, he took down the details of the driver that cause the accident and inform that he will log the claim on my behalf and the vehicle will be towed to Auction Nation where they will assess the car.

He also started the process of getting the courtesy car ready and with in 3 hours of the accident Avis phoned my wife and told her where she can come pick up the courtesy vehicle.

Once the claim was registered i received an sms with my claim number and person assign to my claim.

Peter who is assign to my claim phone the next day and explain the process of how the claims will work and it will take about 5 workings day to finalize the claim.

My wife and I are extremely impress with the service and myself especially knowing i can rest assure when my wife drivers alone that Discovery got our backs.

Excellent service so far i can't thanks Moses and Discovery enough, now we just waiting on the claim process to be completed.

But good job all around thank you guys.