DISCOVERY WORST SERVICE!!!

Item: Discovery Insure
Rating: 1
Author: Misha B

I have made a total of 36 calls to your centre. I have emailed over 15 times.

The claim put in on the 30th August and approved on the 31st August HAS NOT BEEN PAID. All relevant documentation, quotations etc was submitted. Not to mention you are not even covering the full amount of the claim.

So no matter how many times you tell me that it was authorised it WAS NOT PAID. This has not left Discovery’s account. My son has been without his glasses for over a week now and this is TOTALLY unacceptable. No one can speak to the finance department and I have been put from pillar to post and no one is assisting me.

I pay for a service that is not provided.

I want that money released in my account TODAY seeing that I also have a discovery bank account I do not see how this can take longer than IMMEDIATE.

Regards,

A VERY UNHAPPY POLICY HOLDER.

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Replies (1)

Misha B's updateReviewer Update

08 Sept 2022, 09:42

After what was then 41 calls yesterday, I was told that the money was never released. I was then told that they will send me a proof of payment and will release the funds immediately. Still no sms, email received. This is very frustrating and extremely unprofessional as I have to make all these calls and nothing gets resolved. Still, no money paid into my discovery account.

Misha B's update08 Sept 2022, 09:42

Reviewer Update