DISCOVERY - worst insurer on the market!!!!!

This is the second bad experience i have had with Discovery insure since stupidly changing over from OutSurance.

I lodged a claim two weeks ago for damages to my front right car mirror. After going to the assessors i was told by the panel beaters that Discovery advised installation of a second-hand mirror to my car. I pay almost R1800 a month in premiums and this is how they suggested repairs/replacement.

The consultant Zezethu Mlotha has not once in the two weeks called me to give me feedback or ask if everything has been sorted. Instead i have had to write to her and call her numerous times, and obviously she has never been available. I have been told that the matter has been escalated to the managers, but again nothing has been done. And then she goes on leave... no feedback... nothing!!!

Over the last two weeks we have been experiencing a lot of rain and despite informing discovery that it is dangerous for me to drive my vehicle with a broken mirror, they don't seem to care!! The panel beater has since informed me (i had to call them too) they they cannot source a second hand part. I have since obtained a quotation from mercedez benz for a new mirror and have given that information to discovery. Do you think they even bothered to call me back and approve the claim.... NO!!!

It's more than two weeks now. I guess they are waiting for all the garages to close so that i cannot fix my vehicle. In the meantime, i drive on our South African roads, while it rains, without a functional right side mirror and continue dodging several accidents that could potentially be fatal!!!!

Thank you DISCOVERY for changing the way insurance is done!!! And now you want to do BANKING!!!! Get one thing right.... please!!!!