AJ
Ahmed J
1 reviews | Active since Dec 2009
24 Aug 2020, 09:56
Discovery wont pay you the 25% discount , all lies
Discovery insure not giving me my 25% discount during lock down Logged reference *** Discovery clients beware , when you drive have your cellphone on
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Replies (2)
Discovery Insure's replyOfficial
24 Aug 2020, 13:19Good day Ahmend J
Our investigation into your concerns has revealed that your device was not connected. Communication on this note was sent to the regular driver advising of the status of connectivity as it reflected negative. This communication has been coming through since the beginning of the year.
"We are unable to calculate an accurate driving performance score for you because your mobile device has not connected with your DQ-Track for more than 50% of your trips. Please make sure your mobile device is loaded with Discovery Insure app, your device is on while driving, and that your Bluetooth and location services are also switched on."
Furthermore ,there is a noticeable gap between the vehicle movement vs when the app was in use. The correct regular driver must connect to the device.
We note that we are unable to offer you a different outcome.
Please contact us for additional assistance on **********.
Regards
Discovery Insure
Our investigation into your concerns has revealed that your device was not connected. Communication on this note was sent to the regular driver advising of the status of connectivity as it reflected negative. This communication has been coming through since the beginning of the year.
"We are unable to calculate an accurate driving performance score for you because your mobile device has not connected with your DQ-Track for more than 50% of your trips. Please make sure your mobile device is loaded with Discovery Insure app, your device is on while driving, and that your Bluetooth and location services are also switched on."
Furthermore ,there is a noticeable gap between the vehicle movement vs when the app was in use. The correct regular driver must connect to the device.
We note that we are unable to offer you a different outcome.
Please contact us for additional assistance on **********.
Regards
Discovery Insure
Discovery Insure's reply24 Aug 2020, 13:19
Official
Good day Ahmend J
Our investigation into your concerns has revealed that your device was not connected. Communication on this note was sent to the regular driver advising of the status of connectivity as it reflected negative. This communication has been coming through since the beginning of the year.
"We are unable to calculate an accurate driving performance score for you because your mobile device has not connected with your DQ-Track for more than 50% of your trips. Please make sure your mobile device is loaded with Discovery Insure app, your device is on while driving, and that your Bluetooth and location services are also switched on."
Furthermore ,there is a noticeable gap between the vehicle movement vs when the app was in use. The correct regular driver must connect to the device.
We note that we are unable to offer you a different outcome.
Please contact us for additional assistance on **********.
Regards
Discovery Insure
Our investigation into your concerns has revealed that your device was not connected. Communication on this note was sent to the regular driver advising of the status of connectivity as it reflected negative. This communication has been coming through since the beginning of the year.
"We are unable to calculate an accurate driving performance score for you because your mobile device has not connected with your DQ-Track for more than 50% of your trips. Please make sure your mobile device is loaded with Discovery Insure app, your device is on while driving, and that your Bluetooth and location services are also switched on."
Furthermore ,there is a noticeable gap between the vehicle movement vs when the app was in use. The correct regular driver must connect to the device.
We note that we are unable to offer you a different outcome.
Please contact us for additional assistance on **********.
Regards
Discovery Insure
AJ
Ahmed J's updateReviewer Update
24 Aug 2020, 13:57Hi
I did call into the call center and they said its working
why are you not sending proactive messages
dont hide discovery
Can you provide us with a device that does not require a cell phone
I did call into the call center and they said its working
why are you not sending proactive messages
dont hide discovery
Can you provide us with a device that does not require a cell phone
AJ
Ahmed J's update24 Aug 2020, 13:57
Reviewer Update
Hi
I did call into the call center and they said its working
why are you not sending proactive messages
dont hide discovery
Can you provide us with a device that does not require a cell phone
I did call into the call center and they said its working
why are you not sending proactive messages
dont hide discovery
Can you provide us with a device that does not require a cell phone