DISCOVERY - WHERE YOU DISCOVER ALL THE PROBLEMS THEY CANNOT FIX

So i joined discovery 11 September 2020. was referred to them by friends and was told how if you drive well the rewards are excellent. this combined with their opinion of good quality service from Discovery i decided to make the change. Since then it has been endless queries and lack of communication. this has really left me frustrated. i am fully aware of discovery having teething issues, should that not have been tested before going live with Vitality drive 2.0???

since policy inception, my points don't get allocated correctly. my drive status is not correct.i am unable to earn my weekly drive goals as the score doesn't update.

now i have sensor problems as well where trips don't get logged properly. sensor was replaced and problem arose again this weekend. so tired of having to explain myself to each consultant who think they have properly trained with the necessary knowledge - THIS IS CLEARLY a wrong view.

i for 1 of the many people track my drive points/records etc quite closer. and i notice the differences very easily.

discovery should focus on getting their current system working and train their staff to be more alert as to how the system works.

i am most certain im not the only disgruntled client of theirs.