Discovery, Where is My Refund?

I called in on 26 April to move to another Insurer that gave me the EXACT same benefits at a quarter of the price. This was prompted by Discovery's new-fangled notion of "interim-increases", which no other insurer does, by the way. I tried to resolve, and was met with a "we can either do this, or this, but either way will ***** you sideways out of money or benefits", so it was time to go. At the same time, I made an appointment for the DQ track device to be removed, which was done on 30 April (same day my insurance officially switched off) - leaving all ties with Discovery Insure severed, aside for my refund - a topic which they've been terribly silent about.

I've escalated, and followed up, only to be met with a stony silence, or a missed call from their call centre who just usually spin you some line of bull**** anyway - that being said, I was clear that I don't want their call centre to phone me - I just want my money. Upon cancelling, their retentions consultant told me that it would take 3 business days to confirm that my debit order went through. Fine (it went through on the 25th April). Then another 3 business days for my refund to be processed. Fine. That would, with generous timelines, put us at 6 May latest. I am now nearing 3 weeks since I cancelled this contract and I still don't have my refund.

The humerous bit is that when reading Hello Peter reviews, one can actually see how poor management decisions has been passed down to consumers and internal staff are left making up justifications for it. I was told that I have to take the increase because "parts and paint, and Discovery needs to prepare because what if everyone claims at once" - isn't this inevitability exactly why we all keep paying insurance for? Another lady was told that her ridiculous increase is due to the bad weather in KZN, even though she lives in Cape Town. Another gentleman was told that we're all being squeezed "because the war". The only option to lower your increase is for you to increase your excess amount - (just what you need when you have an accident, yes?), or lower your package (thereby decreasing your benefits) - all a bit one-sided, Discovery. How are you a valuable, trusted supplier?

This is the company who has been trying to get me to sign up to utilise their banking services. So that what? You can move the goal posts and increase banking costs every quarter without notice just because you have instant access to my money unlike you do now? You need to start understanding that once a trust relationship is damaged, it's very hard to repair in the public eye (Word to the wise - not even getting your consultants friends and family to post good reviews about them will pull you through in the long run)

Don't contact me. Don't spam me. Transfer my refund.