Discovery WFH not working

I have submitted a claim for storm damage with Discovery last month, claim no.***. The consultant Gontse has attempted to assist me as best as she could however it is impossible to make contact with her. The various tel. no's given on her communication return being 'out of service' and the other no's are not answered or cut off. Herewith text : Claims administrator : Gontse Moteane Contact number : *** Email : *** and 'Please contact me on the numbers: *** Or advise what number/time I can call you at.' 'The latest attempt actually got through to a Dionne Stevens with whom I could not converse with as a result of a screaming child in the back-round. Whilst we appreciate the Covid necessity for WFH , the customer needs still to be respected for their investment in the services of the provider. This situation is very unprofessional and request that Discovery re-look at the conduct of their staff in a WFH status. There still requires a need for clients to be able to communicate, or rather just get to the point and inform me that you do not wish for my business.