1 reviews | Active since Mar 2009
Discovery waves customer goodbye
I have been very unhappy with Discovery insurance for a long time. I have car, household as well as medical insurance with them. After submitting 2 claims when 2 drivers drove into me (not even my fault) my premium was raised nearly R400 beginning of 2019. Never mind that the claim process was an absolute nightmare,I have never complained so much about an insurance company before. It was a horrible experience. So I have recently been retrenched and got an excellent quote from another insurance company which I need to consider in order to keep my expenses down. Discovery has only given me am average of R100 cash back for not driving during lockdown which is a laugh. I contacted my broker and the response I got was that they couldn't discount my premium further and I am welcome to cancel my plan. I am appalled that Discovery would rather lose a customer/client than try and keep them. True colours have been shown.
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Regards
Discovery Insure
Best regards,
Thank you for raising your concerns.
We would like to look into the matter for you.
Please note that our retensions team is currently assessing your profile.
More feedback will be given to you directly
Regards
Discovery Insure
Best regards,
Keeping you happy is important to us.
Regards
Discovery Insure
Best regards,
Keeping you happy is important to us.
Regards
Discovery Insure
Best regards,
