SR
Sherry R

1 reviews | Active since Mar 2009

12 Aug 2020, 10:31

Discovery waves customer goodbye

I have been very unhappy with Discovery insurance for a long time. I have car, household as well as medical insurance with them. After submitting 2 claims when 2 drivers drove into me (not even my fault) my premium was raised nearly R400 beginning of 2019. Never mind that the claim process was an absolute nightmare,I have never complained so much about an insurance company before. It was a horrible experience. So I have recently been retrenched and got an excellent quote from another insurance company which I need to consider in order to keep my expenses down. Discovery has only given me am average of R100 cash back for not driving during lockdown which is a laugh. I contacted my broker and the response I got was that they couldn't discount my premium further and I am welcome to cancel my plan. I am appalled that Discovery would rather lose a customer/client than try and keep them. True colours have been shown.

0
Replies (3)
Discovery Insure
Discovery Insure's reply12 Aug 2020, 12:00
Official
Good day Sherry

Thank you for raising your concerns.

We would like to look into the matter for you.

Please note that our retensions team is currently assessing your profile. 

More feedback will be given to you directly 

Regards
Discovery Insure

Best regards,

SR
Sherry R's update12 Aug 2020, 16:35
Reviewer Update
Thank you to Shafick Allow for assisting me with my complaint. He was very informative and attentive and was able to resolve my issue. The best service I have received from Discovery in a LONG time!
Discovery Insure
Discovery Insure's reply12 Aug 2020, 16:42
Official
Thank you Sherry 

Keeping you happy is important to us.

Regards
Discovery Insure

Best regards,