Discovery Warranty - STAY AWAY

I signed up for a Discovery Insure Warranty plan a few months ago and the gent who sold the policy advised me of the "Service Benefit" that I get with this policy. Discovery covers service for R 5000 at the dealership and R 10 000.00 at Bosch. I still confirmed with the sales rep that I have a service plan and don't need this - and I was advised I can use this for additional items at the time of service. I CONFIRMED on the phone that I can use this allocation towards brakes - shocks - wipers etc as this seemed like amazing cover! Then a while ago I spoke to the same rep as a friend advised me to double check as this value is linked to Vitality level. Spoke to the gent at Discovery again and confirmed the amounts are linked to Vitality level - asked for document explaining the levels and never received anything. Now my vehicle is going in for a service I have to find out that this is actually a DISCOUNT linked to Vitality level up to the value of R 5/10k respectively. I had a Warranty in place already that I was happy with and this is the main benefit that swayed me in buying the policy and clearly now it is not as advertised.

For the past week I have been attempting to speak with a lady called Lerato in your call center.

Monday - She was listening to calls and she will phone me back Tuesday - On call she will phone me back Wednesday - On call she will phone me back Thursday - On call she will phone me back Friday - On call she will phone me back - Managers are in a meeting - they will also apparently phone me back. Monday (today) - Another agent advised that she is still waiting feedback from Discovery Connect as she cannot listen to the calls herself (Shocking since she was listening to the calls last week Monday right!?

Its been a week with no calls, no feedback, no holding emails no nothing from Discovery. I have Banking, Funeral, Vitality, Home & Vehicle Insurance and Warranty with Discovery and I am seriously considering moving all my eggs into one basket has been a big mistake. If I don't receive feedback with a positive outcome ASAP I will start considering moving some policies to alternative service Providers. Wonder what our Corporate Discovery Agent would say about this.