DH
Dirko H

1 reviews | Active since Dec 2010

12 Dec 2018, 16:53

Discovery Vitality Drive no more!!

i made a mistake to accidentally put the fuel spend on the same card for both our insured cars. Was told on their support they cannot reverse this. This means that all the fuelspend is now reflecting against the one car. An innocent mistake. This is pathetic beyond words. This is going to mean I am going to cancel this policy. There is just no words to describe this - a simple mistake and they cannot fix it. Whatever Discovery have it your way. You get on board due to certain promises made for paybacks in fuel spend, and because of a simple admin issue they refuse to correct you do not get the fuel rewards. I am sure you are going to keep all your customers.

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Dec 2018, 10:25
Official
Good day Dirko 

Thank you for raising your concerns.

We've confirmed with the team that the query has been addressed. 

Please find comfort in the news that your cash back run will not go amiss and will be paid into your next cash back run.
You may collect another card from a Tiger Wheel & Tyre fitment center and activate it for your wife, thereafter two separate transactions will be recorded going forward.

We're sorry that we could not offer a different outcome.

Regards 
Discovery Insure