Discovery Vitality Dishonesty and theft

It took me nearly a year to have meetings with Discovery Insure broker and discuss what offerings they have vs that I was getting from Santam. After nearly a year and meetings and emails, I then decided to move from Santam to discovery being now managed by a broker name Mari at the Tygervalley branch.

Many promises were made at the signing of my paperwork, only to be pitfalls into undisclosed costs. At the time, I was not aware that they were "cutting back" on good employees to save costs and then paced unqualified individuals to manage my business. Beforehand, I informed them, based on how you manage this, I will consider bringing my businesses over as well.

What the "cheap" way of business meant for me is that the broker Mari at Tygervalley Cape town took it upon herself to "fill-in" the blanks. what this meant for me was the following:

1. Premature cancellation from Santam and they charged me for it 2. Discovery drive token being fitted to my car is not "free" (ill explain this) and they debited again my bank account. 3. I paid for a full vehicle check and then they did not list the points and then costed me on average per month R300 4. I fired my broker as they couldn't even give me a policy schedule as it took them a month and again charged me for it, meaning, there were things added that I didn't ask and when I called the Call Centre, they all gave me different information as into why I should be paying more money or losing more money.

I then complained to Nigel Puttergill (the boss) and nothing happened. This can be my assumption but if the shoe was on the other foot, I am sure that the experience would have been different.

oh, and the explanation that I said about discovery drive? let us do the math of my experience and the degree of their mess:

They say that the vitality drive is "optional" but then quote me less than what I paid at Santam. My insurance then came to i.e. R800. When I asked them what happens if I take it off my policy they said my insurance will be R870. I asked why? This was because I am paying an additional R68 per month for it and they discounted it. But again, discovery drive is optional. Therefore, it costs me R68 per month more to get R20 "cash back" for drive 10km p/h.

Maybe I am one of a few mess-ups but all in all, thus far it has cost me more thanR3000 just to be insured with discovery and all they say is, we have now fixed it, no apology, no money back.... nothing.

They are even worse than the worst insurance company listed on the site Mybroadband when they do annual reviews on insurance companies...