DISCOVERY VEHICLE INSURANCE CLAIMS - INCOMPETENCY

Good day,

I am writting with such dissappointment in the service and slow progression in Discovery Insure's vehicle claims department, it has been a month since they have taken my car and confirmed it as a write off...i have given them all that they required including my vehicle's registration documents 2 weeks ago, and till today i have not received my payout. My assigned agent Ms Nothando Mathebula never calls to update, she never responds to my emails requeating an update, even their complaints department that i have emailed a numner of time never gets back, all they do is issue out ticket numbers for my complaints with never even a phone call. The only time there is ever movement on my claim is when i call and after every call im assured a payout after 48hrs because "my vlaim has been sent to management to sign off" it has been two weeks that this said claim is with management, today i call again and im told there is a document missing, which is untrue because they somehow miraculously found my document again while i was on the call with them. And again "maam now we are sending your claim to management to sign off, it will take 48hrs" ive heard this line 3 times already since the claim process began.

They have also promised to recover my access cost from the 3rd guilty party that caused the accident because the woman is blatantly rude and refused to pay me, at this rate i doubt their legal department will even ever do this.

DO NOT USE DISCOVERY INSURE!!!! I WILL ALSO WRITE TO THE OMBUDSMAN...this is all so frustrating

In my many phone calls i have spoken close to 6 different agents because my assigned agent is useless. Today i spoke to Lizaan Williams, last week i spoke to keanu bahrends, the previous week was Lolonga Xorile, there was also a Sanele Ngidi at somepoint...for sure next week it will be another and so it will go until i never receive any positive feedbank, which is my payout so i can get another car.

Needless to say, they have the poorest customer service and have no sense of urgency, i mean the simplist form of comfort for a customer in distress is communication, they have none of that or maybe i was just assigned the worat agent in the history of car insurance claims

My claim number is ***.