Discovery vehicle claims customer service

Discovery & My Brand Group are a match made in hell. This is the most emotional pain I've dealt with were I'm a paying customer. I've called the manager of the vehicle claims department Jathin more than 6 times in 3 days. He's never at his desk or on lunch. Matilda who's handling my claim is ignoring me or sending me emails that I need to back off. To think I have almost every Discovery product and being treated like trash is extremely painful.