Discovery UNSURE

On 19/01/2018 I queried whether I could submit a claim for a damaged tyre due to an uncovered manhole. I was told by Discovery Insure that it was covered. I submitted a claim. By 26/01/2018 I hadn't received a reply. I had to contact Discovery Insure - they apologized for their bad service and said it wasn't the level of service that they strived to deliver. It was escalated to a "dedicated" consultant. Tshegofatso Madibo responded on 30/01/2018 to inform me that my claim wasn't covered by the policy. I responded on the same day asking Discovery Insure to honour their initial decision and to honour my claim. Tshegofatso Madibo completely disregarded this email and sent me an email headed "You have decided to withdraw your claim" with a relevant form for me to sign. At no point did I agree to withdraw my claim. Someone is being dishonest and its not me. On 31/01/2018 I wrote toTshegofatso Madibo and asked that proof be given of me withdrawing my claim. To date I have had no reply. Discovery Insure has totally ignored me. I think it is appalling that large money making companies like Discovery Insure are allowed to push people around with their deceptive bullying tactics. It is ******* to the core. Based on their own response, Discovery Insure must honour my claim.