LM
Lindt M
1 reviews | Active since Mar 2009
02 Dec 2020, 16:23
Discovery ********* claim processing
I had an issue with my tv after the storm. My tv was switching off intermittently so I raised my claim. My tv is a Samsung tv; 65 “ valued at R58500. They send a company called EK Electronic, who is not from Samsung to collect the tv. Calvin fetches my tv, un*****ing parts of the tv and then without wrapping my tv in a bubble wrap or protective covering takes my tv and shoves it in the back of his small van. We receive notification from Discovery rejecting my claim, stating the issue on tv is through wear and tear. This is a tv and not a vehicle on the road. The tv has never been outside my home since it arrived. Ultimately I am upset because their non-Samsung dealer has taken my tv, packed it in a poor manner and has had the tv for a fair amount of time. I do not know if they have damaged it further or taken parts out. I call them several times to get an understanding of my tv. Spoke to Jolene who said Calvin will call me and then never did. Left 2 messages and then called to speak to manager. Manager is apparently called Johnathan Palany...no feedback to date. I refuse to take tv back now because had I known I would have gone with them to inspect my tv...I am very disappointed with Discovery and realise I need to talk to Ombudsman.
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Replies (5)LM
Lindt M's updateReviewer Update
04 Dec 2020, 19:16It’s been 2 days and I still do not have a satisfactory resolution to my issue. More importantly it’s 4 days that I don’t have my tv. I am not sure that parts have been taken out or if my tv is in the condition that it was sent. I am deeply frustrated as the kids are home and there is no tv for them. Moreover I am told this is going to take 30 days before it’s resolved. This is really unfair and revengeful behaviour.
LM
Lindt M's update04 Dec 2020, 19:16
Reviewer Update
It’s been 2 days and I still do not have a satisfactory resolution to my issue. More importantly it’s 4 days that I don’t have my tv. I am not sure that parts have been taken out or if my tv is in the condition that it was sent. I am deeply frustrated as the kids are home and there is no tv for them. Moreover I am told this is going to take 30 days before it’s resolved. This is really unfair and revengeful behaviour.
LM
Lindt M's updateReviewer Update
07 Dec 2020, 09:13To date, I have not received anything constructive from Discovery. I am without a tv for a week. I am not sure if these guys have scratched my tv or taken out parts. This is a 65” tv and I am really worried. It’s the festive season and Discovery expects me to wait 30 days to resolve my claim. Is this the extent of service at this place. Our premium gets deducted timeously but when it comes to paying - Discovery wants to delay or refuse claim. Very disappointed with the integrity of Discovery, yet we have been loyal customers for many years now.
LM
Lindt M's update07 Dec 2020, 09:13
Reviewer Update
To date, I have not received anything constructive from Discovery. I am without a tv for a week. I am not sure if these guys have scratched my tv or taken out parts. This is a 65” tv and I am really worried. It’s the festive season and Discovery expects me to wait 30 days to resolve my claim. Is this the extent of service at this place. Our premium gets deducted timeously but when it comes to paying - Discovery wants to delay or refuse claim. Very disappointed with the integrity of Discovery, yet we have been loyal customers for many years now.
LM
Lindt M's updateReviewer Update
09 Dec 2020, 12:26Discovery has yet again failed to respond. I understand my claim is sitting with Jacqueline (***) who has not resolved this claim for the past week. I called her only to hear she is in a meeting. We are waiting from from 9am to hear from her. Discovery Insure sucks and treats theirs very poorly. You need to respect your clients a lot more. You give with one hand and then grab with the other. Very disappointing service. Disgusted. It’s just over 2 weeks...
LM
Lindt M's update09 Dec 2020, 12:26
Reviewer Update
Discovery has yet again failed to respond. I understand my claim is sitting with Jacqueline (***) who has not resolved this claim for the past week. I called her only to hear she is in a meeting. We are waiting from from 9am to hear from her. Discovery Insure sucks and treats theirs very poorly. You need to respect your clients a lot more. You give with one hand and then grab with the other. Very disappointing service. Disgusted. It’s just over 2 weeks...
LM
Lindt M's updateReviewer Update
15 Dec 2020, 10:30To date we have not received any communication from Anton, CEO of Discovery and Jacqueline. They have handed us to a Thami Masina who is refusing to contact us. He is playing this ping-pong email game which is not working for us. Discovery tried to dump my tv after hours back at my home despite the COVID concerns from our government. This company will do anything to not take accountability for the ********* actions. Sending my tv to a non- Samsung dealer who *****s parts and scratched my TV. Then sending it to Samsung who claims there is nothing wrong. When we show them a video of what the error is, they said they will look into it. Meaning discovery is so focused on refusing to settle my claim but did not look into the issue we having. Samsung said there was no issue with TV board which EK eltectonics said the issue. Discovery seems to be outsourcing refusal of claims to *********** 4rd parties. Very ***** behaviour. I have sent my stuff to Ombudsman’s who is also investigating.
LM
Lindt M's update15 Dec 2020, 10:30
Reviewer Update
To date we have not received any communication from Anton, CEO of Discovery and Jacqueline. They have handed us to a Thami Masina who is refusing to contact us. He is playing this ping-pong email game which is not working for us. Discovery tried to dump my tv after hours back at my home despite the COVID concerns from our government. This company will do anything to not take accountability for the ********* actions. Sending my tv to a non- Samsung dealer who *****s parts and scratched my TV. Then sending it to Samsung who claims there is nothing wrong. When we show them a video of what the error is, they said they will look into it. Meaning discovery is so focused on refusing to settle my claim but did not look into the issue we having. Samsung said there was no issue with TV board which EK eltectonics said the issue. Discovery seems to be outsourcing refusal of claims to *********** 4rd parties. Very ***** behaviour. I have sent my stuff to Ombudsman’s who is also investigating.
LM
Lindt M's updateReviewer Update
27 Dec 2020, 09:06The ombudsman’s is waiting for Discovery Insure. I still don’t a TV for the holidays because Discovery Insure is being ************ and yet to resolve this claim. I would urge all people never to use discovery insure. They are expensive and when it comes to settling claims; they make you jump through hoops. The CEO has yet to respond to our issue. Clearly gone on holiday and stuff the clients that keep one employed. Super disappointed
LM
Lindt M's update27 Dec 2020, 09:06
Reviewer Update
The ombudsman’s is waiting for Discovery Insure. I still don’t a TV for the holidays because Discovery Insure is being ************ and yet to resolve this claim. I would urge all people never to use discovery insure. They are expensive and when it comes to settling claims; they make you jump through hoops. The CEO has yet to respond to our issue. Clearly gone on holiday and stuff the clients that keep one employed. Super disappointed