Discovery undiscovered.

so it is with much disappointment that i write this review. I have been with Discovery Medical Aid for about 10 years, so i changed insurance companies recently to Discovery Insure as well as life cover and credit card. I was involved in an accident and put in a claim. And thats where my troubles started, it took a week and a half before the car was eventually towed, i then waited another week and a half and i heard nothing, this after i was told 5 days. I then sent a mail inquiring as to how far the car is, no response. I mailed the day after, no response. after mailing for a week i eventually got a response, which was my mail forwarded to someone else. I then got a call from someone who told me they will put me through to the person handling the claim, i waited 26 minutes on hold, only to be told that person is not in. by now i was fuming, so i sent another mail cancelling ALL of my discovery policies, low and behold i got mails back the same day confirming cancellations, the irony is they didnt even bother to read the email and set the cancellation on the wrong date. So as a paying client i dont get any responses, but when i cancel all my policies they respond in 24 hours?? I then got a call nearly a week later from someone wanting to know why i want to cancel my policies, i explained everything in detail how i got no responses, i am sitting with no car, they expect me to pay the excess but i still dont have a car when they said 5 days, and then when i cancel everything they respond, which tells me i mean nothing to Discovery as a client. He assured me that i mean a lot them as a client and they dont want to lose me as a client and he will get hold of the claims department immediately and call me back the same day to tell me what is going on and what happened. That was 4 days ago, he never called, no one responded, i am still cancelling my policies, and i still dont have a car. so discovery, you can take your policies and go shove them.