Discovery unable(unwilling) to insure commercial property

I phoned Discovery Insure a week ago for building insurance. The property is a mixed-use property (business and residential). Quite common in South Africa. It's been more than a week and I don't even have a quote. I could tell from their responses and the very strange questions they asked me that they were out of their depth. The general tone of all communication was 100% suspicion. Like I was trying to de***** them, or like I was lying to them. I'm not sure if Discovery doesn't deal with businesses or if the representatives, Clinton Gounden and Jessie Beukes, wasn't trained properly, but overall, a very disappointing experience.

Stick to medical aids Discovery. This is not your forte.