Discovery Un-sure

I am unable to find the name of a top line manager at Discovery Insure who promised that he would phone me after 4 weeks. He assured that I wouldn't need to contact Discovery Insure. Friday 13 May 2016 marked 4 weeks. It has come and gone. This has become absolutely ridiculous. The problem with my dashboard continues. My dashboard clearly states the following: We have been alerted that there is a technical issue with the DQ-Track for the following vehicle(s) listed on your Plan: This notice has appeared on my dashboard since January 2015. This is the fourth time I've been asked to wait 4-6 weeks and nothing happens. Discovery Insure always promises to sort out the problem but don't. All I can say is - disgraceful. I can't continue with the stress of paying Discovery Insure for a service they are not providing. I demand a refund of R50 X 19 months for services not rendered. In disgust, I will arrange to cancel my policy.