Discovery un-insured

My mother was held up at gun point in her flatlet a few weeks back, trying to get discovery to sort this out has been a nightmare. Yesterday we received an email form Jane Legodi, the claims consultant, asking for proof of ownership, signed quotes and the best of all, the assessment report. Firstly, would you like us to courier you the owners manuals, power supply units and boxes for the small electronics. As for the quotes, they have all been emailed to you, twice! Then for the assessment report, would you like me to do my own report or are you going to appoint an assessor. If you are going to appoint someone, please do in a timeous manner. If not here is my report. My mother was held up and goods were ******, Please see previously mentioned email for a list and attached quotes. Maybe after receiving this you will be able to move our claim away from "CLOSED" status. Claim number ***