BI
Bonita I

1 reviews | Active since Oct 2023

14 Oct 2023, 14:28

Discovery Ucovered Over promises and under delivers.

Absolute worst insurer ever. Discovery wants to pay 40% of my vehicle claim. Because they received quotes based on pictures taken by an assessor. Don't believe the promises they make when harassing you to sign up. I was promised I could use a repairer of my choice I even told them which repairer I would use and the sales consultant was completely on-board. My policy has a zero excess clause. Surprise Surprise of a R39 000 quote they only willing to pay R16500.00. My excess with my previous insurer was 7000 but they accepted the quote with out a hassle. So disappointing that I left them for Discovery to be treated so badly. From the arrogance of the claims agents to the many different people dealing with my claim all-round unhappy experience.

0
Replies (4)
Discovery Insure
Discovery Insure's reply14 Oct 2023, 14:48
Official
Hi Bonita,

Please share your claim or policy number so that we can look into this matter for you. Feedback will be provided.

Regards,
Discovery Insure 
BI
Bonita I's update14 Oct 2023, 22:00
Reviewer Update
Claim number ***
BI
Bonita I's update19 Oct 2023, 18:43
Reviewer Update
A member of your team contacted me on Monday. I have heard nothing since. Tomorrow is Friday. How much longer do I have to wait
BI
Bonita I's update20 Oct 2023, 15:12
Reviewer Update
An another week has passed with no resolution. I want to just warn the public if you are insured with this insurer make haste to find a reliable insurer. You might like me end up with a hefty premium and limited cover and no feedback after they tried bullying me into accepting a 40 % contribution to my claim.