Discovery, the Service Provider that doesn't provide.....

I have been paying an insurance premium to Discovery for the past 8 years, on my current vehicle. My claim in June 2024 is nothing short of a pandemic. Even after explaining countless of times. According to the report, my rims were fixed and tyres replaced. After complaining the my car was not driving as it should, I was told it's my tyres, that it had a flat spot and I was immediatlye dismissed as I suppose happens to alot clients. I then took my vehicle to an independent specialist to have it assessed. The report indicates that the rims were in actual fact not fixed, the tyres were the wrong tyres and there there was a leak of on the inside of one of the rims. I have to now take in my vehicle for a third time. And Discovery Insure has not been of much assistance. I have to organsie my own transport, even though I'm covered for car hire. I have requested assistance from Discovery, with no joy. I have now gone to the Ombudsman and want my excess money refunded, even to this there was no response. Think twice before you consider this service provider, cause there is no service.