Discovery the best

It was on the 02 December 2018 when I was involved in a car accident with my New Merc which was found irreparable. We often complain and say insurance companies reaps off consumers but on this day it was totally the opposite. I would like to compliment the level of professionalism Discovery claim specialist team has, from day one when I logged the claim with Khumo Ramela he made the process smooth and easy for someone like me who was traumatized by the accident and loss of the new vehicle, he made sure he goes extra mile and keep me updated of the progress, he assigned the claim to John Small for investigation who took his time even on a public holiday to put down all the facts and submit to the relevant department, the matter was successfullet concluded and I was given option to replace same vehicle as per policy rule. Discovery then appointed My brand company as an agent to search for the replacement vehicle which was not that success because of the different rim and colour but thinking it’s the same vehicle, better spek but different colour I can do with it although I wasn’t happy with the rims, so the rim issue was addressed same time with My brand consultant and he gave me the idea this will be sorted and also be addressed with insurence company , after few days I received a confirmation all in order and the vehicle will be shipped to Johannesburg from Durban, thinking now it’s Jan and I need the vehicle I couldn’t wait and proposed to fly and return with the car the following day, when I arrived in Durban I found the car was not ready Mercedez Benz consultant Craig advice me he’s waiting for My brand to conclude the deal, which I was okay and patience, went there on Monday believing things will be sorted and I was told the rims that we agreed I will get they are expensive and the over my insurance cover and insurance cannot cover which I understood, what got me irate was that My brand team kept promising things which they didn’t deliver at the later stage which made me realize that they’re damaging Discovery’s reputation and brand promising, Again Discovery because they are the best! Their great Team Manager, Musa Dliso had to intervene and listened to my complaint and immediately ask” what is it that would make me happy “ I simply said I don’t want this car anymore and want the insurance to settle, he then confirmed in writing, apologies and confirm they will take my instruction and reimburse all my trip expenses.

Today I confirm the vehicle it’s settled and all is in order and only suggest that in future to refrain from using My Brand and give the clients option to search for their own vehicles to avoid similar incident in future.

Discovery Insure you have the best team #Khumo; John#Musa ✊✊?