Discovery takes your money without notifying you! WATCH OUT!

After being with Discovery for 3 years they ripped me off. Watch your bank account as they take any amount they wish. Here is my story:

I have insurance on 2 motor vehicles. On 24 February 2018 I was informed that my premiums will go from R2 097.73 to R2 228.70 (an increase of R130.97) as from 1 April 2018. On 13 March 2018 I decided to add household contents and a cellphone to my policy. The consultant then realised that I can get a discount and actually after adding these, my premium went down to R1 884.17.

Common sense would tell me that at anniversary date (1 April), the premium will go up with R139.97. But no, it was April fools day and Discovery took me as the fool. Instead my premium increased to R2617 (an increase of R732.83). AND I was never notified that my premium will increase to R2600! NEVER! When I realised this on Friday 27 July, I was in contact with Discovery. They told me that it is a system error. It will be sent to management and then they will correct it and refund me for the months that were too high.

Yet, by Tuesday 31 August, no one has contacted me yet. I phoned Discovery and apparently it was never escalated. I filed this complaint again and it was said that they will contact me within 48 hours. Yet, by Friday 3 August they did not contact me. So Friday afternoon I contacted them. Then they didn't have an answer and quickly had to run around to get one.

Eventually they said that my premium never should have been so low (although Outsurance, Auto and General AND Santam all gave me quotes within the range of R1400 - R1800). So the only problem is Discovery. Now they refuse to say that they made a mistake and would rather just take my money without informing me. If I knew they would have ****** me, I would have moved to Outsurance on 13 March, since I received a quote of R1750 from them. Although Discovery would have been a bit more, I felt loyal towards them - BIGGEST MISTAKE OF MY LIFE!

So now that they are happy that they could take the extra money for 4 months, I am happy to know that not only will I move to another insurance company, but also my parents as well as my brother. And hopefully thereafter everyone who reads this! Short term gains = long term losses!

Most unhappy customer!