Discovery Support not delivering

The support channels can do better. On Thursday (17 Sep 2026) I contacted the support chat regarding an issue on Vitality Drive. The Lady (Lefu Mohale) confirmed that the "No Drive Day" was not allocated any drive points which prevented me from achieving my Drive goal. She noted that she would escalaste the matter to technical support to resolve the matter. Upon request for a Reference Nr I was told that there would not be a reference since she has already escalated the matter and that I should not worry since I would get an email before COB 18 Sep 2026 from the specialists with a *** number.

It is now COB 21 September 2026 and: 1. I still do not have a *** number 2. no specialists contacted me. 3. No follow up was made on the issue. 4. Points have not been allocated. 5. I did not receive my gameboard play.

Now I ask myself why would you provide a support channel in online chat if it cannot resolve issues.......but just add to frustrations.

Your agents should not make promises if it is not possible. Luckily I saved the full chat transcript to show what was promised and what was discussed. Now I have tyo go back and make contact again.

Discovery - You should aim for better support for your long standing clients.