DISCOVERY STANDARDS ARE DROPPING !!!!!

My husband called Discovery to get a quote to insure a new car that we needed to pick up 24.07.2021. This was a pathetic experience . We were sent to call center agent after the next . Once we finally got the quote and we accepted. When we ask for policy confirmation , they can not give it to us because not activated and "team leaders " need to it. The day of picking the car ( happy occasion) Discovery has not sent policy confirmation , we call from the Morning . Call center agent says she will send - surprise nothing. HOW *********** IS DISCOVERY CAN NOT SEND A POLICY . Finally we speak to someone else , they have to manually override and then send the policy . When we get the policy it is wrong VIN number , wrong bank details ... Ridiculous . We spend time phoning just to get corrected. I am definitely moving to any other insurer that can be competent .