HT
Henno T
1 reviews | Active since Jun 2015
03 Sept 2021, 09:28
Discovery slipping
Relating to vitality drive, I have been penalized driving points after my car was booked in for a service and after the vehicle was test driven by the mechanic. Discovery indicated that they will reverse the points and it will take 3-5 days. On day 5 noticed these penalty points has still not been reversed. I followed up and received an almost immediate snotty email reminding me how they still within their indicated period. Now, 2 days passed after their indicated period, no more replies and only empty promises when I phone. Ref nr ***
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Replies (2)
Discovery Insure's replyOfficial
03 Sept 2021, 10:57Good day Henno T
Thank you for bringing this matter to our attention.
Our apologies for the delay in resolution.
We are looking into your query and have noted that a ticket ( QC 336327 ) has been raised with our systems team for a resolution.
The matter is still in progress and is taking slightly longer than anticipated.
An escalation has since been sent through following up on this overdue & anticipated resolution for your scores.
We will give you an update in due course.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
Our apologies for the delay in resolution.
We are looking into your query and have noted that a ticket ( QC 336327 ) has been raised with our systems team for a resolution.
The matter is still in progress and is taking slightly longer than anticipated.
An escalation has since been sent through following up on this overdue & anticipated resolution for your scores.
We will give you an update in due course.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Sept 2021, 10:57
Official
Good day Henno T
Thank you for bringing this matter to our attention.
Our apologies for the delay in resolution.
We are looking into your query and have noted that a ticket ( QC 336327 ) has been raised with our systems team for a resolution.
The matter is still in progress and is taking slightly longer than anticipated.
An escalation has since been sent through following up on this overdue & anticipated resolution for your scores.
We will give you an update in due course.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
Our apologies for the delay in resolution.
We are looking into your query and have noted that a ticket ( QC 336327 ) has been raised with our systems team for a resolution.
The matter is still in progress and is taking slightly longer than anticipated.
An escalation has since been sent through following up on this overdue & anticipated resolution for your scores.
We will give you an update in due course.
Regards
Discovery Insure
Best regards,
HT
Henno T's updateReviewer Update
06 Sept 2021, 11:55Still not resolved - totals of weekly goal, iphone benefit, plays on the tile board and the BONUS has not been updated. I want to point out that the first request was raised on 25 August 2021. Can you do better as this is unacceptable?
HT
Henno T's update06 Sept 2021, 11:55
Reviewer Update
Still not resolved - totals of weekly goal, iphone benefit, plays on the tile board and the BONUS has not been updated. I want to point out that the first request was raised on 25 August 2021. Can you do better as this is unacceptable?