ME
Marcel E

1 reviews | Active since May 2015

11 Aug 2020, 09:05

DISCOVERY SHOWING THEIR TRUE COLORS

I was a client with discovery insure and had a claim for acar that was written off. Taxi rear ended me. The excess was taken off of my claim but I had to cancel my insurance because of financial problems because of covid19. So 10 months after the claim was processed I still hade ZERO feedback on my excess. Not once did they get in touch with me about it. I emailed them about it and it has been a week now and zero response. They only care about helping you if they get money out of you. ****ty service and they just lost me as a client forever. I won't suggest them to anyone because they only care if they get money out of you.

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Replies (1)
Discovery Insure
Discovery Insure's reply11 Aug 2020, 11:48
Official
Good day Marcel

Thank you for raising your concerns.

Whilst we endeavour to recover your excess from the other party with haste. 

We do advise that the recovery process can be lengthy and at worst unsuccessful.  This is all dependent on the other party fulfilling their obligation.

Your matter has been relayed to our legal team for recognition and feedback will be given to you directly.

Regards
Discovery Insure