Discovery should stick to Health Insurance, NOTHING ELSE!!!

Discovery Insure Ltd was informed of a house ******* on 9 March 2023. It took them up to 2 months to advise that I could be under insured (R185k versus R350k). After doing all the admin related tasks for them, getting inventory lists and replacement quotes and all types of value certificates. I was advised that Discovery will assist us in trauma counseling - which did not happen. I had to source my own the****** and pay for the services rendered. The initial claims consultant sent me a pay-out form in the amount of R29,915.61 for non-electric items only, when I accepted and signed this form it was on grounds that the electrical part of the claim was still to be finalised. After submitting the signed form, correspondence ceased from Discovery. I then on 17 April received an email to effect that I am over the 50% of the sum insured. I requested the claim be sent to their escalations team, and a copy of the recording on the sale of this policy be made available immediately. A request was sent on 24 April 2023 for inventory assessment which was done on 28 April 2023. On the same day (24 April) Discovery re-allocated my claim to another consultant and informed me via sms; I called but he hung up when I gave the reason for my call. This consultant did not correspond with me (neither phone nor email) I had to initiate communication. On 8 May 2023 I received an email from him requesting me to forward the list of ****** items and replacement quotations which was the initial tasks given to me by the first claims consultant (as part of the inventory list). On 9 May 2023 the consultant sent me an agreement of loss form in the amount of R10,888.18 and confirmed this amount as my claim is over the 50% sum insured with no mention of non-electric items or electric items. I called, spoke with him and requested again the the Sales Consultant be called in and the recording of the sale of this policy; he confirmed that the "broker" will be contacted to confirm the amount insured and request the recording. Unfortunately the call was disconnected but I requested that he give me a call back should that happen (needless to say, he didn't). Now that they have paid out a few cents, they ignore my emails and calls. I have been treated as the ****** in this case, I think even these ********s get better treatment that what I received. I am now plaque with an event that will clearly give me nightmares for the rest of my days and with losses that they could and would not compensate me with the loyalty I showed when paying premiums!!! If they cannot be the best insurer (car or home) then surely they won't step up to the rest of their Portfolio such as banking!!!