Discovery shambolic service...

A claim for a faulty leaking geyser was logged on the 22nd of July, 2020. After inspection the plumber confirmed the fault and was awaiting confirmation from Discovery to proceed. 24 hours later, 22 calls later I'm still without a solution and without water since the plumber switched off my supply to prevent further leakage.

Time now is 16:00 and after e-mails and calls not one Discovery representative has bothered to call me. Is this the level of service we need to be accustomed to? If it is I'm definitely considering taking my business elsewhere. Another day without water..