Discovery service MIA

I am not yet a Discovery insure member...and may not become either? Had a call from a Discovery "person" offering me more affordable insurance - usually I just say no thanks, but this time gave her an hour of my time to ask questions. Info needed which I didn't have whilst driving was 2 ID numbers for my wife and son -she said she would call back the next morning -NEVER HAPPENED? Then I lodged a complaint -Kabelo called and apologised, could not find anything on their system and said it must be a agent that called and that Discovery service is far better - he would sort it out -asked for my ID and email, to which I said "you have all this info as my medical aid is with Discovery already?? He said he would email me so I can reply and attach my current policy, and then he would come back to me after going through this -that was almost a week ago and I am still waiting? Either they dont need/want business or the service is actually that poor.