Discovery Roadside Assistance very bad experience

I had the worst possible experience with the towing service provider which was sent to me by Discovery when my car broke down last Tuesday. Following the horrible experience, I received an email from Discovery to rate the service I received, which I responded to, asking to be contacted asap, as I still do not have my car after the incident and it was overall a terrible experience which has escalated to be a huge problem. I have been sending frequent messages, with no feedback at all.<br> <br> I would just like to know, if Discovery, as they claimed on the message to me, feel strongly about 'uitmuntende diens', why am I being ignored when I actually received the worst service possible and desperately need feedback from them? I am in a very bad situation currently, as the service provider sent by Discovery, actually refused to let me talk to the actual mechanic, and I have no idea of where my car is, or if/when it will be available. Motshidi from Europassist has also been *********** in successfully escalating the case with the highest importance as she promised to do.