VL
Vanessa L
1 reviews | Active since Jun 2019
20 Jun 2019, 08:33
Discovery Roadside Assistance Hell
Called the first time for Roadside Assistance at 7h48 am. After numerous other calls my request was finally logged at 08h30 am and they were sending someone who was stuck in traffic in Sandton even though they have service providers in the are where I live. After every call I asked for an email address to lodge a complaint. Every consultant promised to sms the email address but never did. Discovery used to be such a great company but now they are only good at collecting money.
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Discovery Insure's replyOfficial
20 Jun 2019, 11:33Good day
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your request for roadside assistance.
Regards,
Discovery Insure
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your request for roadside assistance.
Regards,
Discovery Insure
Discovery Insure's reply20 Jun 2019, 11:33
Official
Good day
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your request for roadside assistance.
Regards,
Discovery Insure
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your request for roadside assistance.
Regards,
Discovery Insure